Refund policy

Change-of-Mind Returns
We are not required to accept returns if you change your mind. If we agree to accept a change-of-mind return: 

  • Items must be returned within 14 days of delivery, unused, in original packaging, and in saleable condition. 

  • You are responsible for return shipping costs. 


Returns & Refunds
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need a copy of your proof of purchase (receipt, tax invoice, or order confirmation) when requesting a return.

To start a return, you can contact us at info@frezza.com.au. Upon approval of your return request, our return address will be provided to you. It is the responsibility of the customer to pay the cost of the return shipping and ensure that the returned items are packaged appropriately and safely. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues
If your order arrives faulty, damaged, or isn't what you ordered, contact us at info@frezza.com.au within 14 days of delivery with your order number and a photo of the issue, so we can evaluate the issue and make it right.

Non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@frezza.com.au.

Delivery Areas
We deliver Australia-wide. If there are any restrictions, they will be clearly noted before checkout.

Processing Time
Orders are usually dispatched within 1–3 business days after payment confirmation.

Estimated Delivery Times
Metro areas: 3–7 business days. Regional areas: 5–10 business days. Delays can occur due to carrier issues or public holidays.

Shipping Cost
Calculated at checkout. Free shipping offers (if available) will be clearly displayed.

Responsibility for Goods
We are responsible for your order until it's delivered to the address provided at checkout. Once marked as delivered by the courier, responsibility for the goods passes to you.